Skip to content

Aircraft on Ground (AOG)

An AOG can happen at any time, anywhere in the world. When it does, every minute the aircraft sits on the ground is critical.

Three of the most dreaded words for airlines and commercial aviation are aircraft on ground (AOG).

Due to the potential ripple effect an AOG can have on any airline, every operator must have a thoroughly planned AOG strategy; a trusted maintenance, repair, and overhaul (MRO) partner to support it; and a logistics partner that gets parts and equipment when and where they are needed—on time. That partner is Let’s look at what an AOG is and how it impacts airlines and other commercial operators. Then we’ll look at how same day air and other services from will help get you airborne again.

Air Freight Star Logo

Enjoy Your Flight

AOG situations are stressful enough, so working with your logistics partner shouldn’t be. offers efficient and effective solutions across a wide range of service options for your same day air AOG support.

Free quotes

Always-free freight quotes

All costs are listed without any hidden fees, so you know upfront how much you will pay. No prior account is needed to get started. Just call us at (800) 734-7750 or enter your order online.

Customized solutions

Customized solutions

Because an AOG can happen anywhere, we do all the logistical legwork to find the best solution for your specific situation. That might mean an exclusive air charter or expedited ground shipping that still gets your critical parts to their destination on time. This isn’t our first AOG, and it isn't our last, either.

Package tracking

Real-time tracking

Lost or delayed parts can cripple an AOG repair schedule, driving up costs for the airplane operator. uses the latest tracking technology to always know where your shipment is, and our team is happy to give you updates whenever you need them. We are proactively engaged with your shipment, which means we're monitoring air traffic, inclement weather, connecting flight cancellations, road construction, and congested streets. For scheduled and chartered services, we ensure nothing stands in the way of delivering your AOG shipment when you need it.

Support agent

Constant contact

Want status on your AOG parts? Our team is always available to answer questions, provide an update on your shipment location, and take new instructions 24/7/365. Call us anytime—we're here for you!

Experienced Expeditors

Experienced expeditors

When the clock is ticking and every minute the airplane sits on the ground impacts your bottom line, don’t waste time explaining yourself over and over again to different expeditors. With, you’ll work with the same expeditor from start to finish, ensuring consistent communication, eliminating misunderstandings, and improving the quality of your entire shipping experience. That’s why some of the largest names in aerospace manufacturing and MRO trust to meet urgent AOG shipping deadlines.


Schedule Impact

If an airplane is grounded, a different one must be found to plug the schedule gap. It is critical that it is rightsized for the route, optimized for seating and fuel consumption. Too large of an airplane means risking empty seats and high operating costs; too small means risking upset passengers when the aircraft is significantly overbooked. Airlines do not have fleets of spare airplanes just sitting around because they only generate revenue when they are flying passengers. In some cases, an airline might obtain a short-term lease on a comparable aircraft to fill the schedule gap; in others, the route might simply be cancelled temporarily. Airlines are reluctant to utilize any of these options due to their significant costs.


Fleet Disruptions

Airplanes out of position and out of service drive up airline operating costs. Depending on the severity of the maintenance problem, AOGs often require repairs to be made on-site, frequently in in less-than-ideal conditions, or flown to an MRO facility. This takes the airplane and flight deck crew out of its service area, requiring deadhead legs that do nothing but burn fuel and dollars, with no revenue to show for it.

Loss revenue

Loss of Revenue Service

Commercial aircraft are very expensive assets, regardless of whether an airline is leasing or buying the airplane. Airplanes only generate revenue when they are flying, and they incur significant costs when sitting idle. This is why airlines like Southwest fly their aircraft as many times a day as possible and work hard to reduce time sitting at the gate. When an airplane is delayed or grounded for long periods of time, airlines cannot recoup those costs through ticket sales. This issue is so critical that insurance options have been created specifically for airlines to recover costs from AOG situations. Not only is ticket revenue forfeit, but cargo revenue is also lost. Commercial flights carry millions of tons of freight every year, so when a flight is grounded due to maintenance issues, it causes significant problems up and down the logistics chain. These are exactly the types of situations that the experienced expeditors at work to mitigate when it happens to your freight!

Decreased Customer satisfaction

Decreased Customer Satisfaction

Airlines try to avoid creating unhappy passengers and freight customers, so when a flight is delayed or cancelled due to a maintenance issue, their reputation and brand takes a hit. This can be difficult to quantify in costs to the bottom line, but the impact is real. If you consider the costs for hotel and meal vouchers for stranded passengers, or rebooking them on other flights with a competing airline, then you can clearly see why AOG situations require same day air services to safely move time-sensitive parts and equipment.

Trusted by Our Most Valuable Partners

Prepare for Departure

Unfortunately, airlines and other commercial operators do not get to choose where the next AOG emergency is going to happen.

However, by having the right plans, parts, people, and same day logistics partner like, you can effectively mitigate the loss of revenue, schedule disruptions, and customer dissatisfaction due to aircraft downtime. Here’s how we do it. employee inside cargo hold

Air Charter

Private flights on a air charter provide the exclusivity and speed you need to hit those critical AOG deadlines. Air charters offer complete shipment flexibility from departure time to final destination, and they range from smaller business jets and turboprops to 747 freighters and everything in between. Same day air charters are one of the fastest shipping options available and include in-flight tracking, so you’ll always know the status of your parts shipment. charter specialists match your AOG payload with a right-sized aircraft for the most effective solution that meets your delivery deadline.


Ground Expedite

Before your aircraft gets back in the air, the parts have to travel by ground—at least part of the way. AOG ground expedite service from includes everything from Sprinter vans to small and large straight trucks and up to 53-foot tractor trailer delivery teams. We’ll pick up your shipment, deliver it to the airport, then receive it at the other end—providing hand-carried service as necessary or required. We use a broad range of transportation specialists who are able to move any sized freight safely and securely, even exceptionally large or heavy parts and equipment.

a white sprinter van on the road

Aircraft on Ground Services

Successful same day air shipping is only achieved through detailed planning and follow-through. We develop plans that guarantee same day air services are supported by time-effective options whether the final destination is a major air hub, a regional airport, or even a remote airstrip.

Due to the extensive and costly consequences and disruptions stemming from an AOG, choosing the right same day air logistics partner is a critical business decision. With, experience the peace of mind and confidence that comes from an expert AOG delivery plan, and working with a dedicated expeditor from start to finish.

For more information, contact us today at (800) 734-7750 and let us help you get back in the air!


Dedicated Single Point of Contact

At the heart of same day air delivery is a dedicated team of professionals working tirelessly behind the scenes to ensure every shipment arrives on time, and in optimal condition, at its final destination. We offer the fastest ground and air transportation options for B2B customers across the United States, Mexico, and Canada. Get peace of mind with a dedicated, single point of contact. We're with you along every mile of your journey. 


Steve Jansen headshot

Hi I'm Steve

Reach out today and let's solve your urgent shipping needs. I or a member of the team will be with you from start to finish. Let's chat

What Our Customers Say

Harker Meats logo

Highly Recommend

I needed some supplies brought to my plant. They coordinated an after-hours pickup at the supply warehouse and did everything they could to make sure we got the supplies before startup the next morning, even with a hiccup along the way. John Mark Peterson and his team made sure I was informed on shipment progress and ensured the critical delivery.

Kimberly Nguyen

Harker Meats Inc.

Verified Review
Boom Supersonic logo

Fast Responses and Excellent Customer Service

Kyle provided lightning-fast responses and updates. My shipment was delivered quickly and hit the dock the minute the vendor opened. I am very happy with the customer service.

Lauren Craft

Purchasing Manager 

Verified Review
Nicholas Meat logo

We Had a Production Emergency

We had a production emergency. The parts we needed were in Nebraska, and they needed to get to Pennsylvania. They got us the parts needed in under 24 hours. They communicated with us during the duration of the shipment with approximate delivery time. Would recommend their service to anyone with a freight emergency.

Kim Hoffner

Nicholas Meat LLC

Verified Review

Awesome Service

Our site required an item from NC, United States, to be delivered to ON, Canada, ASAP. From initial contact with Kevin, the pickup and delivery was easy and fast, with constant communication and follow-up right until delivery. Thank you very much.

Nicole Eddlemon LeBoeuf

Environmental Manager

Verified Review

Blog and Resource Center


HOW SAME DAY DELIVERY AND HOTSHOT TRUCKING WERE LIFESAVERS FOR A MUSIC INDUSTRY CLIENT is the privately owned company behind and Each share the same mission: to transform the transportation industry.

Read More


Learn how we saved a Montana-based artisanal farm thousands of dollars by expediting a shipment of perishable goods.



Learn how located a lost shipment and helped save the PGA Golf Tour.

White truck on the road


We’ve done the research for you. This vendor comparison sheet breaks down how stacks up against the competition.

CTA Hero Star Background