Aircraft on ground services from

Perhaps three of the most dreaded words for airlines and commercial aviation are aircraft on ground (AOG).

Due to the potential ripple effect an AOG can have on any airline, every operator must have a thoroughly planned AOG strategy, a trusted maintenance, repair and overhaul (MRO) partner to support it, and a logistics partner who gets parts and equipment when and where they are needed – on time. That partner is Let’s quickly look at what an AOG is and how AOG’s impact airlines and other commercial operators. Then we’ll look at how same day air and other services from will help get you airborne again.

Anatomy of an AOG

An AOG can happen at any time, anywhere in the world – and when it does, every minute the aircraft sits on the ground is critical.

Aircraft on Ground

Although each situation is unique, AOG incidents typically follow the same general pattern:

  • The airplane is grounded
  • The airline calls the airplane manufacturer and MRO for support
  • An AOG team from the manufacturer is dispatched to assess the airplane's condition
  • An assessment is made to determine what is wrong and what parts are needed
  • The airline agrees to the scope of repairs and signs a contract to start work
  • Parts, personnel, tools and equipment are sent to the airplane work site – this is where same day services from can help get you back in the air
  • Work begins, and when completed it is signed off by the quality manager, indicating the airplane may return to flight
  • The airplane flies out to return to revenue service or to complete additional repairs not possible in its current location

Consequences of an AOG

The consequences to airlines from an AOG are serious and significant. The possibility of an airplane stranded at some distant airport not earning revenue and burning through cash is enough to keep any airline CEO up at night.

Aircraft on Ground

AOG Consequences:

  • Schedule impact - If an airplane is grounded, a different one must be found to plug the schedule gap. It is critical that it is rightsized for the route, optimized for seating and fuel consumption. Too large of an airplane and you risk empty seats and high operating costs, too small and you risk upsetting passengers when the aircraft is significantly overbooked. Airlines do not have fleets of spare airplanes just sitting around since they only generate revenue when they are flying passengers. In some cases, an airline might obtain a short-term lease on a comparable aircraft to fill the schedule gap, in others the route might simply be cancelled temporarily. Airlines are loathe to utilize any of these options due to their significant costs.
  • Fleet disruptions - Airplanes out of position and out of service drive up airline operating costs. AOG’s often require repairs to be made on site – often in less-than-ideal conditions – or flown to an MRO facility, depending on the severity of the maintenance problem. This takes the airplane and flight deck crew out of its service area, requiring deadhead legs that do nothing but burn fuel and dollars, with no revenue to show for it.
  • Loss of revenue service - Commercial aircraft are very expensive assets, regardless of whether an airline is leasing the airplane or buying it. Airplanes only generate revenue when they are flying, and they incur significant costs when sitting idle. This is why airlines like Southwest fly their aircraft as many times a day as possible and work hard to reduce time sitting at the gate. When an airplane is delayed or grounded for long periods of time, airlines cannot recoup those costs through ticket sales. This issue is so critical that insurance options have been created specifically for airlines to recover costs from AOG situations. Not only is ticket revenue forfeit, but cargo revenue is also lost. Commercial flights carry millions of tons of freight every year, so when a flight is grounded due to maintenance issues, it causes significant issues up and down the logistics chain. These are exactly the types of situations that the experienced expeditors at work to mitigate when it happens to your freight!
  • Decreased customer satisfaction - Airlines try to avoid creating unhappy passengers and freight customers, so when a flight is delayed or cancelled due to a maintenance issue, their reputation and brand takes a hit. While this can be difficult to quantify in costs to the bottom line, the impact is real. If you consider the costs for hotel and meal vouchers for stranded passengers or having to rebook them on other flights with a competing airline, then you can clearly see why AOG situations require same day air services to safely move time sensitive parts and equipment.
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Prepare for Departure

Aircraft on Ground Departure

Unfortunately, airlines and other commercial operators do not get to choose where the next AOG emergency is going to happen.

However, by having the right plans, parts, people and same day logistics partner like, you can effectively mitigate the loss of revenue, schedule disruptions and customer dissatisfaction due to aircraft downtime. Here’s how we do it.

Air Charter

Private flights on a air charter provide the exclusivity and speed you need to hit those critical AOG deadlines. Air charters offer complete shipment flexibility from departure time to final destination, and range from smaller business jets and turboprops, to 747 freighters and everything in between. Same day air charters are one of the fastest shipping options available and include in-flight tracking, so you’ll always know the status of your parts shipment. charter specialists match your AOG payload with a right-sized aircraft for the most effective solution that meets your delivery deadline.

Ground Expedite

Before your aircraft gets back in the air, the parts have to travel by ground – at least part of the way. AOG ground expedite service from includes everything from Sprinter vans, small and large straight trucks, up to 53-foot tractor trailer delivery teams. We’ll pick up your shipment, deliver it to the airport, then receive it at the other end – providing hand-carried service as necessary or required. We use a broad range of transportation specialists who are able to move any sized freight safely and securely, even exceptionally large or heavy parts and equipment.

Enjoy your Flight

AOG situations are stressful enough, so working with your logistics partner shouldn’t be. offers efficient and effective solutions across a wide range of service options for your same day air AOG support.

Aircraft on Ground Flight

With, you can always expect the same topflight AOG service from start to finish:

  • Always free freight quotes - All costs are listed without any hidden fees, so you know up front how much you will pay. No prior account is needed to get started. Just call us at (800) 734-7750 or enter your order online.
  • Customized solutions – Since AOG’s can happen anywhere, we do all the logistical legwork to find the best solution for your specific situation. It might mean an exclusive air charter, or perhaps expedited ground shipping that still gets your critical parts to its destination on time. This isn’t our first AOG, and probably not our last either.
  • Real-time tracking – Lost or delayed parts can cripple an AOG repair schedule, driving up costs to the airplane operator. uses the latest tracking technology to always know where your shipment is, and our team is happy to give you updates whenever you need them. We are proactively engaged with your shipment, monitoring air traffic, inclement weather, connecting flight cancellations, road construction and congested streets. For both scheduled and chartered services, we ensure nothing stands in the way of delivering your AOG shipment when you need it.
  • Constant contact – Want status on your AOG parts? Our team is always available to answer your questions, provide an update on your shipment’s location, and take new instructions 24/7/365. Call us any time. We are here for you!
  • Experienced expeditors – When the clock is ticking and every minute the airplane sits on the ground impacts your bottom line, you don’t want to waste time explaining yourself over and over again to different expeditors. With, you’ll work with the same expeditor from start to finish, ensuring consistent communication, eliminating misunderstandings, and improving the quality of your entire shipping experience. That’s why some of the largest names in aerospace manufacturing and MRO trust to meet their urgent AOG shipping deadlines.
CALL (800) 734-7750

Aircraft on Ground Services

Aircraft on Ground Services

Successful same day air shipping is only achieved through detailed planning and follow-through. We develop plans that guarantee same day air services are supported by time-effective options whether the final destination is a major air hub, a regional airport, or even a remote airstrip.

Due to the extensive and costly consequences and disruptions stemming from an AOG situation, choosing the right same day air logistics partner is a critical business decision. With, experience the peace of mind and confidence that comes from an expert AOG delivery plan, and working with a dedicated expeditor from start to finish. For more information, contact us today at (800) 734-7750 and let us help you get back in the air!